Refund policy

Returns & Refunds Policy

Last updated: [July 27, 2026]

We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.

Your Legal Right of Withdrawal (EU Consumers)

Under the EU Consumer Rights Directive, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, email us or contact us via WhatsApp. Upon valid withdrawal, we will refund the full purchase price including standard delivery costs within 14 days.

1. Return Eligibility

We accept returns under the following conditions:

  • Item was received within the last 14 days

  • Item is unused, unworn, and in its original packaging

  • Item is not marked as final sale or non-returnable

No restocking fee applies.

2. How to Initiate a Return

  1. Contact us at siamathletics1@gmail.com or via WhatsApp at +62 813 3990 945 with your order number and reason for return.

  2. We will respond within 1-2 business days with return instructions.

  3. Ship the item back to the address provided using a trackable shipping method.

  4. Once we receive and inspect the item, we will process your refund.

3. Refunds

Approved refunds will be issued to your original payment method within [7–14 business days] of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund. This includes the original standard delivery cost when the statutory right of withdrawal is exercised.

4. Exchanges

We offer exchanges for items of equal value. To request an exchange, follow the same process as a return and note the item you'd like in exchange. Exchanges are subject to availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made items

  • Items marked as Final Sale

  • Items returned after the 14-day return window

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. When the return is due to exercise of the EU statutory right of withdrawal, the original outbound shipping cost (standard delivery) will be refunded.

8. Product Never Arrived

If your order has not arrived within 14 business days of the estimated delivery date, contact us by email or WhatsApp with your order number. As the seller, we bear the risk of loss during shipping. If the package cannot be located, we will send a replacement or issue a full refund.

9. Contact Us